Google Apps

After Google pulled life support on its free and open source browser extension called Gears, many road warriors were left scratching their head because by doing so Google had also killed the useful offline mode in Google Docs. The company relied on Gears to add features to web apps that were not possible in HTML at the time, like the ability for web apps to cache data and maintain operation without continuous network connectivity. Google has been promising to re-write the offline functionality in HTML5 ever since. While no announcement has been made yet, the Google Operating System blog spotted a black status bar in Google Docs labeled “Offline Docs” and links to switch manually between online and offline modes. This means that the search company is internally testing the feature and will probably make an announcement soon.

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Native editing is coming to the Google Docs app for Android, in addition to “lots and lots of improvements”

Members of the Google Docs team have revealed some interesting new features slated for an upcoming revision of Google’s online office suite which is due soon. Product managers Scott Johnston, Jeff Harris and Ronald Ho plus engineer DJ Lee and community manager Teresa Wu described some of the new features in a Q&A session with Reddit readers (via Business Insider). For starters, .txt previews are coming back to Google Docs. Next, cloud printing via Cloud Print will be supported across platforms and through browsers other than Google’s own Chrome. Go past the break for more new stuff, including Cloud Connect, offline editing and Android app improvements.

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Gmail was the most widely used Google Apps service for Brown University (above), but Chat tops the customer satisfaction charts (below)

Brown University conducted a telling survey in May, asking some 1,100 students and faculty/staff members to evaluate Brown’s migration to Google Apps for Education eighteen months ago. Like everywhere, Gmail was the service of choice for a whopping 98 percent of the respondents, but satisfaction index for Chat – used by two-thirds of the respondents – topped the charts: 99 percent for Chat versus Gmail’s 90 percent. Nearly five out of five undergraduate, graduate and professional student respondents were “Very Satisfied” or “Satisfied” with Google’s web-based email.

Google Sites was less popular, having been used by one in three respondents. Docs and Calendar were used by the respectable 85 percent and 79 percent of the respondents, respectively. Most frequently used apps on a daily basis? Gmail (97 percent), Calendar (60 percent), Chat (33 percent), Documents (29 percent) and Sites (eight percent). And when issues rose, nearly half the respondents sought answers on Google’s official help pages and Google search.

More food for thought and four additional pretty charts bellow.

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